booking terms & conditions

1.1  Epic Journey Ltd is a company trading name with its registered office at 8 Wycliffe Road, CB1 3JD Cambridge UK and Registration No: 10491582, which is hereby defined in this agreement as “Company.” 

1.2  The person or a company making the booking, the persons in addition (their partners, family members or clients) to accompanying paying person who will be in attendance of the epic journey trips per the booking made, are hereby defined in this agreement as ''Client.” 

1.3  The travel experiences offered by epic journey and transacted between the Company and Client is hereby defined in this agreement as “Trips.” 

1.4  The price of Trips is excised per each Client attending Trips. 

1.5 The tailor made-trips are prices individualy according the requirements.

1.5  This legally binding agreement is between the Company and Clients whom confirm acceptance of the terms and conditions in this agreement when a booking for Trips is made. 

2.1   All Trips require a deposit of 40% of Trips cost to reserve and confirm the Client spot on Trips and trip itself for Client making booking onbehalve of the group. 

2.2  Split payments are offered to Clients who book more than 30 days prior to Trips starting date. 

2.3  The balance for all Clients booking on split payments is due 14 days prior to Trips starting date for Small Group Trips and Private Trips. For retreats` Groups and Groups over 15 participient the remaining balance is due 30 days prior to the Trip starting date.

2.4  If a booking is made within 30 days of Trips starting date, full payment is due at the time of booking.

2.5  For Clients on split payments, if the payment balance is not received by the Company on the final due date, Trips availability for the Clients is not guaranteed and is susceptible to additional fees excised by the Company.   

3.1  The price of Trips is inclusive of the confirmed itinerary, taxes and other such costs outlined in this agreement. 

3.2  All payments transacted will be in Great British Pound (GBP) Sterling. 

3.3  If the Clients payment method is not denominated in GBP, the final price will be calculated in accordance with the applicable exchange rate on the day the transaction is processed. 

3.4  Clients hereby accept any and all exchange rate or transaction fees issued by their financial institution. 

4.1  In the event Clientss wish to cancel their booking, regardless of reasoning or circumstances, the following refund options are available:

a). If Clients cancel their booking before 60 days prior to Trips starting date, of the paid amount, the deposit is refundable, deducted by cost incured by company towards booking with other contactors and venues if any. 

b). If Clients cancel their booking at least 30 days prior to Trips starting date, the deposit of the paid amount is non-refundable, but any other payment made by Clients  will be refunded. If Clients cancel their booking 10 days prior to Trip starting date, the deposit of the paid amount is non-refundable, the rest of the sum payed will be refundable but deducted by expanses incured by Company .

 c). If Clients wish to cancel their booking, per the discretion of the Company and if Clients wish to do so, Clients can transfer their booking to another person at no additional cost, provided Trips total cost is paid. 

4.2  In the event Clients cancel their booking, the Company is not liable for any incidental costs, refunds or damages incurred by Clients, such as but not limited to, airfare, passport and visa fees, vaccinations, hotel stays, etc…

5.1  The Company reserves the right to cancel Trips at any time prior to Trips starting date. 

5.2  If the Company cancels Trips after receiving any and/or total payment from Clients, per the discretion of the Company, Clients Will be offered an issued refund or option to apply credit to booking towards future Trips. 

5.3  In the event Trips are cancelled by the Company due to circumstances, such as but not limited to, those described under Force Majeure with third party suppliers, refunds to Clients will be provided for recoverable costs by the Company. Refunds will not include any unrecoverable costs, in the unlikely event any occur.

5.4  In the event the Company cancels Trips, the Company is not liable for any incidental costs, refunds or damages incurred by Travellers, such as but not limited to, airfare, passport and visa fees, vaccinations, hotel stays, etc…

6.1  It is the responsibility of Clients to inform the Company prior to booking Trips of any special needs they have, such as but not limited to, dietary requirements, allergies, limited mobility, visual and/or hearing impairments, etc…

6.2  The Company will do its best to accommodate any and all special needs notified prior to booking, but it is possible in order to suffice Clients special needs, additional costs will be excised. 

6.3  Clients will be notified of any additional costs applied for special needs prior to booking, if the Company is notified. 

6.4  In the event the Company is notified to accommodate special needs after a booking has been made, and additional costs will be applied, Clients accept these costs. Clients refusal to cover these costs in this circumstance, will forfeit entitlement to any and all refunds. 

7.1  All Clients must be 18 years old or older or if under 18 years old must be accompanied by their legal guardian

7.2  The Company reserves the right to decline service to any potential Clients who is under the age of 18. 

 7.3 Clients acknowledge absence of physical, mental, other conditions or disabilities that would create a hazard to themselves or accompanying Clients and/or Company personnel, third party suppliers.  

7.5  The Company reserves the right to remove Clients from Trips for such instances, but not limited to, if Clients are responsible for detrimental impact to themselves, accompanying Clients and/or others.      

8.1  Included within Trips are the costs for all activities, tours and workshops specified within the detailed itinerary sent to Clients after completing the payment of Trips.

8.2  Transportation to all items in the itinerary are included in Trips, including airport transfers from and to Marrakech Airport (airport code: “RAK”). 

8.3  All meals during Trips are included, unless otherwise specified within the itinerary. 

8.4  Airfare and/or transit to Marrakech, Morocco for Trips is not included. 

8.5  Ancillary costs, such as but not limited to, travel insurance, vaccinations, passport and/or visa fees if applicable, etc… are not included in Trips.

8.6  Special needs costs, such as but not limited to, dietary requirements to be supplemented with food, private rooms for individual Clients, etc… are not included. 

9.1  The Company reserves the right to cancel, alter or modify Trips itinerary, including but not limited to, schedule structure, suppliers, accommodations, transportation and guides, without prior notice to Clients for any reason. In the event thereof, no further refund or compensation to Travellers will be provided. 

9.2  The Company reserves the right to alter the prices of any Trips shown on its website before Clients booking is confirmed. Clients will be advised of the current price before booking is confirmed. 

9.3  The Company reserves the right where any costs cannot be reasonably calculated by the Company in advance of the final due balance of Clients, the Company will give notice of any additional costs Clients may still have to bear.

10.1  Obtaining travel insurance for Trips is compulsory. 

10.2  It is per the discretion of Clients to obtain an appropriate insurance coverage package to provide coverage for such instances, but not limited to, personal accident, death, medical expenses, repatriation, emergency evacuation, planed activities, personal liability, loss of luggage, personal effects, flight cancellation, etc…

10.3  Company Trips can be cancelled at any time for any reason, it is the responsibility of Clients to verify insurance policy details to ensure coverage and reimbursement if needed. 

11.1  Possession of a valid passport is the responsibility of Clients whereby each passport should be valid for six months before Clients departure date to Morocco. 

11.2  Verifying if Clients need a visa to enter Morocco is the sole responsibility of Clients, whereby if a visa is required, they will need to arrange for completion of all necessary requirements for a successful application and secure the visa before their departure date to Morocco. 

11.3  The Company is absolved from any and all costs related to Clients having to secure a valid passport and/or visa to enter Morocco. 

11.4  Clients accept sole liability if they are refused entry to Morocco for any reason or stay beyond the legal length of stay per their visa. 

12.1  Clients accept any and all liability that Company Trips can involve activities, some in remote areas, with a risk of injury and/or death that may be caused by such instances, but not limited to, forces of nature, third party conduct or contact that is either known or unknown or willful or un-willful, negligence on behalf the Company and/or negligence upon its third party suppliers. 

12.2 Clients accept that medical services and/or administrative facilities may not be readily available or accessible during some or all of the time during Trips.

12.3  The Company is not responsible nor liable for any injury, loss or damage to person or property, death, delay or inconvenience in connection with Trips and/or journey towards or onwards from Company. Clients hold the Company harmless for any and all damages incurred. 

12.4  The Company does not own, operate or in control of third party suppliers providing goods and/or services for Trips, including such as but not limited to, airlines, hotels, transportation vehicles and operators, food and beverages, experiential craft, etc...

12.5  Clients absolve the Company from any and all liability resulting in any injury, loss or damage to person or property, death, delay or inconvenience in connection with the provision of any goods and/or services provided by third party suppliers in connection with Trips. 

13.1  During Company Trips there may be opportunities for Clients to participate in activities or local events that are not included in the Company’s Trips itinerary.

13.2  The Company makes no representation about the safety or quality of these activities and events or the standard of the independent operator running it. Clients participation in non-Trips itinerary is done solely upon the discretion of the Clients accepting any and all liability. 

13.3  If Company group leader(s) and/or local representative(s) provide any assistance for Clients in arranging their participation in any such non-Trips itinerary, Clients hereby absolve the Company for any and all liability, including but not limited to, any injury, loss or damage to person or property, death, delay or inconvenience in connection with participating in non-Trips itinerary.

13.4  For Clients purchasing extensions either before or after Trips, which they’ve hired the Company to facilitate, all payments to the Company are rendered final and cannot be refunded for monetary value. 

13.5  Pursuant of 13.4, shall any incident occur, whereby Clients can no longer engage in their planned extension, a credit will be issued to the Clients where they will be able to engage on the activities and/or stay at accommodations selected at a later date. 

14.1  The Company will best accommodate Clients who must exit Trips for emergency personal and/or extenuating circumstances. If costs can be recovered by the Company, the resulting refund will be issued. 

14.2  Company reserves the right to remove Clients from Trips at any time for any reason, such as but not limited to, discriminatory, disorderly and/or criminal behavior directed towards, but not limited to, Company personnel, third party suppliers, accompanying Clients, local community. 

14.3  If Clients exit Trips per Company mandate, no refund will be provided. Clients accept sole responsibility and liability for their return journey. 

15.1  No party to this contract shall be held in any way responsible for any failure to fulfil its obligations under this contract if such failure has been caused (directly or indirectly) by circumstances beyond the control of the defaulting party. This shall include, but not limited to, war, riot, acts of terrorism, industrial action, accident (except where such circumstance has been caused by the negligence of the defaulting party).     

16.1 Clients hereby acknowledge, consent and agree that by participating on Company Trips, they will be photographed, videoed and/or digitally recorded, defined herein “Content,” to be published on Company platforms and its subsidiaries in existence or hereafter developed. Clients grant royalty-free perpetual license, if any and all possessive likeliness is used in Content published. 

16.2  Content is permissible to be published on third party platforms for the promotion of the Company. Clients grant royalty-free perpetual license, if any and all possessive likeliness is used in Content reproduction.  

16.3  Content created by Clients is permissible to be published on personal platforms. The Company reserves the right for permitting Content published to commercial platforms owned and/or represented, affiliated, associated with Clients. 

16.4  Content created by Clients featuring possessives likeliness of other Clients must have consent.    

17.1  The Company reserves the right to update and/or amend these terms and conditions at anytime. 

18.1  Any agreement made under these terms shall be deemed to have been made in the UK according to UK laws. 

18.2  Any claim or matter arising under or in connection with such agreement and/or these terms shall be subject to the jurisdiction of the UK courts. 

18.3  If the Company must pursue a legal claim and is successful with a favourable judgment against Clients in a court claim, Clients agree to pay for any and all legal costs and court fees the Company incurs.